No camera error code

[Milly_Mills2020]

I got this laptop so my daughter can use with google classroom for school. I keep getting an error message about not having a camera. She has been attending class without being able to use the web camera. I reset, attempted some known trouble shooting. Is there anything else I can do? 

[Echo_Lake]

@Milly_Mills2020

Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• Did this happen after a recent window or software update?
• Have you made any hardware/software changes?
• Did you make any changes on the settings of your PC prior to the issue?
• When was the last time it worked fine?
• What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824

While you respond to that, let's try these steps: https://support.hp.com/in-en/document/c03430151 Webcam Troubleshooting (Windows 10, 😎

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.