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- HP Community
- Notebooks
- Notebook Video, Display and Touch
- No display after screen replacement

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01-05-2019 10:50 PM
I bought this computer from a family member all was wrong with it was a busted screen, I was using it hooked up to my TV. I got a replacement screen in for it, went to swap it out like I've done many other screen (used to work on laptops) after it was done the computer would start to boot, could hear everything spinning up for around 30 seconds and then there was no noice and no display, only the wifi light being on. I tried hooking it up to the extrernal display with no luck. I swapped out with old screen to see if new one was defective and had same issues. The only thing that's went wrong was when removing the tape from the connection from the wire to the original screen the covering from the wires came up abould half way back, but I made no contact with them. I've fone through hard reset, .Bios reset (Win+B then power on) powering on then closing laptop to try and force to external display, and boot without any screen attached. Will have pulling back the covering on the LCD wire cause this?
01-07-2019 05:05 PM
Welcome to HP forums, I see that you are not getting display after screen replacement.
To assist you better, I need more details about the issue.
- From where did you get the screen replaced, from HP or local store?
Reply with the requested information for more assistance.
Cheers.
Sandytechy20
I am an HP Employee
01-07-2019 05:54 PM
I bought it on Amazon, link to item here
HP 15-f039wm New Replacement 15.6" LED WXGA HD Slim Glossy LCD Screen fits: Pavilion 15-g070nr, 15-r030wm, 15-g018dx, 15-g080nr https://www.amazon.com/dp/B00SGBJOWA/ref=cm_sw_r_cp_apa_i_Mo.mCbSMX7TJ3. could the screen have fried the graphics card?
01-08-2019 04:32 PM
Thanks for the reply.
I appreciate your time and effort.
I am sending you a private message. Please check the mailbox icon at the top-right corner of this screen.
I hope this helps resolve this issue completely.
Cheers.
Sandytechy20
I am an HP Employee