No pen or Touch input is available for this display

[ENVYTS15J]

MY TOUCH SCREEN DOESN'T WORK ANY MORE. HOW CAN I SOLVE THIS PROBLEM .

[KrazyToad]

@ENVYTS15J

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

HPSA will automatically search for all the latest drivers for your Notebook

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

   

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

If the issue persists you can also run the Touchscreen Test from F2 Diagnostic if it's available

- Hold the power button for at least five seconds to turn off the computer.
- Turn on the computer and immediately press Esc repeatedly, about once every second. 
- When the menu appears, press the F2 key.
- On the main menu, click Component Tests and Touchscreen

Keep me posted how it goes

Thank you and have a wonderful day 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[ENVYTS15J]

No touchscreen appear into F2 diagnostic.

According to your instruction I can't able solve this proble.. I have also problem in fingerprint. 

[KrazyToad]

@ENVYTS15J

Did you download and run the HP Support Assistant to check for drivers? If the issue persists, please perform a System Restore to an earlier time before the issue started

- Select the Start button, type control panel and then choose it from the list of results.
- Search Control Panel for Recovery.
- Select Recovery > Open System Restore > Next.
- Choose the restore point related to the problematic app, driver, or update, and then select Next > Finish.
 

Keep me posted

[ENVYTS15J]

Yes i am downloaded hp support assistance   and i am checking driver but there is no touchscreen related driver. And finally I am gonna try by this way  of open system restore but i am still unable to use touchscreen. My computer still show this problem.         

[KrazyToad]

@ENVYTS15J

I suggest you backup your data and perform a Reset back to Factory settings. If it is an issue with the OS, then the Reset should fix it

Please follow the instructions in this Link: https://support.hp.com/in-en/document/c03546603

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.