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Trilli
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Message 1 of 4
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No pen or touch input is available for this display

HP Recommended
HP ENVY - 17 Product number 1WC57AV
Microsoft Windows 10 (64-bit)

My touch screen isn't working

My laptop's product number is 1WC57AV

3 REPLIES 3
The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 4
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@Trilli

 

I reviewed your post and I understand that the touchscreen is not working.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/us-en/document/c03488148

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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Trilli
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Can you please confirm my product specification for me. I can't get it from the hp website

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The_Fossette
HP Support Agent
HP Support Agent
29,155 21,825 1,963 2,169
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@Trilli

 

The computer that you have is a customized computer and the specifications for customizable PCs will not be available online.

 

Cheers!

The_Fossette
I am an HP Employee

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