No response from warranty claim

[kvandijk]

I have been trying to contact HP about the warranty on my laptop. After 1,5 years the hinge broke, just by regularly opening my laptop. I have never dropped it, or anything.

I have read that this happens to a lot of HP laptops.

My original warranty is expired, but i have an additional Care pack for 3 years.

I have already made a claim, and it said they should contact back in one workday, but it's almost already been a week.

Does anyone know what i should do, and how i can get it fixed fast? I cannot use my laptop, as i don't want to break it even more, and i need it asap for school.

Thanks!

[Gaya1239]

Hi @kvandijk , 

Welcome to the HP Support Community

I understand you are facing an issue with your hinge broke. Not to worry I will help you to get a resolution to resolve the issue.

I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

Gaya1238

HP Support