No response to repair inquiry

[ABinSC]

Sent my Pavillion laptop in for repair Dec 26, with promise that it'd be back by year's end. Got a notification the next day that return time is pushed back to Jan 5th. Submitted email to HPtwice  inquiring why it's taking so long, and have only received automated reply. This repair is impacting my work, as I use this machine exclusively for my job. The repair status update page has given no new information since the machine has been in HPs possession.

VERY DISAPPOINTED in customer service for this $400 repair to a screen that cracked on its own! My questions and concerns fall on deaf, uncaring ears, and I am being finacially impacted by not having my work computer back in the promised time.

It's too bad, too, because the machine has worked well overall, self-cracking screen witheld. Unfortunately, this is one HP customer that they will lose when the time comes for a new one. You can't treat your customers this way, HP!

[kevin-t]

@ABinSC

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

[ABinSC]

Hi Kevin. I haven't received any messages from Any other HP contact besides yourself yet. Based on the way in which my emails were replied to, or rather NOT replied to, I honestly don't expect that I'll be getting one. I just want my notebook back so I can get back to work. Not only is my broken 3-month-old machine costing me another $400 out of pocket, it is now costing me out of my paycheck. Pretty upset with your company right now.