• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎07-05-2024 01:53 PM - edited ‎07-06-2024 01:21 PM

HP Recommended
Product: HP Spectre x360 16 inch 2-in-1 Laptop PC 16-f2000 (74R51AV)

Good day everyone! I have a laptop that is about half a year old. But recently both Thunderbolt 4 ports suddenly stopped working, USB A and everything else works without any problem. I used the Thunderbolt 4 port to connect a monitor and as a hub for other peripherals. HP diagnostics found no problem. Please advise what could be the problem? Win 11? Thanks!

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-16-2024 07:57 AM

HP Recommended

Hello to everybody,
in the end it was a hardware error and the problem was solved by replacing the motherboard.

Thank you all for trying to help.

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎07-05-2024 05:57 PM

HP Recommended

Hi

Thank you for visiting our English HP Support Community. We advise you to post your question in English to insure a quick response for the Community.This can also help other users to take advantage of your post, in the case they have the same question.

Thank you for your understanding.

Regards,

I work on behalf of HP.
1 person found this reply helpful
Was this reply helpful? Yes No

‎07-06-2024 10:18 AM

HP Recommended

Hello Martin1008, I leave you the download links and see if it solves your problem.

https://ftp.hp.com/pub/softpaq/sp148001-148500/sp148256.exe

https://apps.microsoft.com/detail/9plfnlnt3g5g?hl=en-us&gl=US

Greetings.

 

Was this reply helpful? Yes No

‎07-16-2024 07:57 AM

HP Recommended

Hello to everybody,
in the end it was a hardware error and the problem was solved by replacing the motherboard.

Thank you all for trying to help.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.