Not able to connect second screen to HP Spectre via HP Spectre USB-C traveldock

[JaapNuenen]

When connecting my Spectre notebook to a second screen via the Spectre USB-C traveldock (HDMI cable between traveldock and second screen), my second screen does NOT get a signal.

However:

(1) when I DIRECTLY connect the second screen with HDMI to the Spectre laptop, the second screen is working fine

(2) when I use the Spectre USB-C traveldock (HDMI between traveldock and second screen) in combination with ANOTHER laptop (Elitebook), the second screen is working fine too.

Evidently I want to be able to use the setup described in the first sentence and the issue is in the laptop, not in the second screen or the dock. How can I get it to work?

[Echo_Lake]

@JaapNuenen

Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• Have you tried downloading the HP USB-C Travel Dock software and driver?
• Did you check the HP USB-C Travel Dock 4compatibility? Most of the laptop does not support USB-C video output?
• What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824

Keep me posted for further assistance.

[JaapNuenen]

Hi Echo_Lake,

I noticed that directly connecting my HP Spectre to my 2nd screen via USB-C (not using the traveldock) doesn't work either. Whereas connecting my HP Spectre to my 2nd screen via HMDI does work, and connecting another HP laptop (Elitebook) to my 2nd screen via USB-C directly or using the USB-C traveldock all works too. Apparently the issue is not in the 2nd screen and neither in the traveldock.

The product nr of my HP Spectre  is 8AQ36EA#ABH

Thanks in advance for your advice!

[The_Fossette]

@JaapNuenen

Thank you for the update.

I recommend you update the BIOS and the docking station firmware from the below link and check if it helps.

BIOS: https://ftp.hp.com/pub/softpaq/sp108501-109000/sp108737.exe

Dock: https://ftp.hp.com/pub/softpaq/sp98501-99000/sp98906.exe

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

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