Not found Display Resolution as 1920x1080

[Nirvis]

Not found Display Resolution as 1920x1080

[Kuroi_Kenshi]

Hi @Nirvis,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

I understand your computer is not showing 1920×1080 (Full HD) as an available display resolution. Let’s go through a few steps to check what could be causing this.

Check the display’s native resolution
Confirm the monitor or laptop panel actually supports 1920×1080.
Some screens have lower native resolutions and won’t list higher options.

Verify the display cable and port
Use a compatible HDMI or DisplayPort cable and avoid adapters if possible.
Older VGA cables or adapters may limit the maximum resolution.

Check Windows display settings
Right-click on the desktop and open Display settings.
Under Display resolution, click the dropdown and check for additional options.

Update or reinstall the graphics driver
Open Device Manager and expand Display adapters.
Uninstall the current driver, restart the system, and allow Windows to reinstall it.

Check advanced display settings
In Display settings, select Advanced display settings.
Confirm the correct display is selected and check the reported resolution and refresh rate.

Test with a different monitor or cable
Connect a different monitor or replace the cable if available.
This helps determine whether the limitation is hardware-related.

Check display scaling and multiple display settings
If using multiple displays, select the correct screen from the layout diagram.
Each display can have different supported resolutions.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[Nirvis]

Still not resolved

[Kuroi_Kenshi]

Hi @Nirvis,

Thank you for getting back to us and for confirming that the issue is still not resolved. I understand how frustrating it can be when the expected 1920×1080 (Full HD) resolution is not available even after trying the standard troubleshooting steps. Let’s take this a bit deeper and narrow down the root cause.

Check what Windows is actually detecting as the display

Right-click on the desktop and select Display settings.

Scroll down and click Advanced display.

Note down:

Display name

Resolution shown

Refresh rate

Graphics adapter name

If Windows is reporting a Generic PnP Monitor or a very low maximum resolution, this usually indicates a driver or EDID (display identification) issue.

Confirm the graphics driver is NOT a Microsoft Basic Display Adapter

Press Windows + X → Device Manager.

Expand Display adapters.

If you see Microsoft Basic Display Adapter, this is the issue.

This driver does not support Full HD resolutions.

Fix:
Download and install the correct graphics driver from HP Support, not from Windows Update.

Go to support.hp.com

Enter your exact HP model number

Select your OS (Windows 10/11 – correct version)

Install the Intel / AMD / NVIDIA graphics driver

Restart the system

Force-add 1920×1080 using graphics control panel

Depending on your graphics type:

For Intel Graphics

Right-click desktop → Intel Graphics Command Center.

Go to Display → Custom Resolutions.

Try adding:

Resolution: 1920 x 1080

Refresh rate: 60 Hz

Apply and test.

For AMD / NVIDIA
Use AMD Radeon Settings or NVIDIA Control Panel → Change resolution → Custom resolution.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,