Not found the 3D video controller for graphic card in device manager and unable to install again

[vaibhav1102]

hi,

I had an uninstalled Nvidia graphic card (NVidia GT 740m) driver form my laptop and removed 3d video controller in other devices in the device manager. now I am unable to install the graphic driver. and not able to find 3d video controller in the device manager. please help me.

Thank you, 

Vaibhav kokane.

[The_Fossette]

@vaibhav1102,

Welcome to the HP Support Community!

I assure you I will try my best to get this sorted.

In order that I may provide you with an accurate solution, I will need a few more details and I would appreciate if you could, perhaps elaborate on your concern.

• What is the exact model for your computer?
• What is the operating system you are using?
• What is the exact issue you are facing?
• Have you made any software or hardware changes on the computer?

Look forward to hearing from you and you have a great day!

Take care.

Cheers!

[vaibhav1102]

Hi,

1. What is the exact model for your computer? --> F6C48PA#ACJ
2. What is the operating system you are using? --> Microsoft Windows 10 Home Single Language
   
3. What is the exact issue you are facing? --> My issue is that I am unable to install a graphics driver (Nvidia GT 740M) on my laptop.  
4. Have you made any software or hardware changes on the computer? --> A few days back I uninstall it and removed from device manager also where it was present in display adapters after removing from display adapter I also removed it from other devices as the title was 3d device controller now I want to install my graphics driver again. but I am not able too. ven_10de missing from the device manager & I guesses ven_10de is required for graphics driver installation.

Please Help me!

[asmita6658]

@vaibhav1102

Download and install the Graphics driver from this link. 

Also, try updating the BIOS. 

Let me know how that goes. 

[vaibhav1102]

didn't worked!

error while installing the driver was as follows:

Nvidia installed can not continue. the graphics driver could not find compatible graphics driver.

[The_Fossette]

@vaibhav1102,

I recommend you download and install the HP support assistant and it will automatically download and install all the latest drivers available for your computer.

Here is how it is done.

https://www8.hp.com/in/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_in/en/any/psg/p...

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

   

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

6. Perform any other update management actions as needed.

   • Postpone an update: Click Remind me, and then select a time preference.

   • Delete an available update: Click the Delete icon  to remove the update from the list and record it in the action log.

   • Review updates status: Click Action log below the list to view installed, postponed, or deleted updates.

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[vaibhav1102]

didn't work!

[The_Fossette]

@vaibhav1102,

I recommend you perform a system reset following the steps in the below article and check if it helps.

https://support.hp.com/us-en/document/c04742289

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[vaibhav1102]

Already formatted completely twice !

[The_Fossette]

@vaibhav1102,

I recommend you contact support to further diagnose the issue.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Cheers!