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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!

‎07-25-2025 10:42 AM

HP Recommended
Product: HP EliteBook 660 16 inch G11 Notebook PC (902F3AV)
Operating System: Microsoft Windows 11

Dear HP Support

Our HP Elitebook 660 is unable to project though our desktop assembly using a human scale dock connected by USB-C cable.  The monitor in use is a VX2467.
We have updated all necessary dock driver, computer driver and monitor configuration.

How can we get this laptop to project with our existing desktop assembly, do you have a solution so we can project?

If we can't get this going, we will need to return the laptop to HP for a full refund due to incompatibility.

Regards,

Bob Cruz

McKesson Technology Canada

Eastern Ontario Division.

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