• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎09-13-2021 03:35 PM

HP Recommended
Product: Laptop 17 cnOxxx
Operating System: Microsoft Windows 10 (64-bit)

I have an older VGA monitor that I would like to connect to my laptop.  However, the laptop does not have a VGA port.  So I purchased a USBC hub.  However, once everything is attached, the laptop will not recognize the monitor.  The manufacturer of the hub (Hiearcool) is telling me that the USBC port on the laptop will not support video.  I wasn't aware that this could be an issue.  Is there anything to this?  If so, is there a way to connect my VGA monitor to my laptop?

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-13-2021 05:19 PM

HP Recommended

@WaltTack 

 

What is your Laptop 17 cnOxxx  machine ( zero, not letter O) ? For example

 

           HP Laptop 17-cn0013dx

 

Your machine should have same ports as the above machine. It only has 1 SuperSpeed USB Type-C® 5Gbps signaling rate port which does NOT support Alt mode nor Power Delivery. You can NOT use it to

  • Charge your machine
  • Connect to an external monitor with / without hub/dock/adapter

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎09-13-2021 05:19 PM

HP Recommended

@WaltTack 

 

What is your Laptop 17 cnOxxx  machine ( zero, not letter O) ? For example

 

           HP Laptop 17-cn0013dx

 

Your machine should have same ports as the above machine. It only has 1 SuperSpeed USB Type-C® 5Gbps signaling rate port which does NOT support Alt mode nor Power Delivery. You can NOT use it to

  • Charge your machine
  • Connect to an external monitor with / without hub/dock/adapter

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎09-13-2021 05:24 PM

HP Recommended

I have a hub adaptor, but it still doesn’t work. The manufacturer of the hub is telling me it is the wrong type of UDBC port. I wasn’t aware there was a difference. 

Was this reply helpful? Yes No

‎09-13-2021 05:45 PM

HP Recommended

From what I have read it seems that I need a USBC 3.1 or better. Is this true?  Does this device have that type of USBC?

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.