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JBBenson Student
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Notebook Screen has Black spot and green line

HP 15 Notebook PC
Microsoft Windows 8.1 (64-bit)

Need help with screen issue.  Have a black spot going down from top of screen to a green line.  Have a black spot at bottom of screen.  Attached is a picture.  

 

Is this something I can fix?  How can I get this fixed?

 

Doc Jun 13, 2016, 12-40 PM.pdf

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Notebook Screen has Black spot and green line

Hi @JBBenson,

 

Welcome to HP Forums! I have read your post and wanted to help.

 

I understand that you have a black spot going down from top of the screen to a green line. You can connect an external monitor to your laptop. If the external monitor display well, it may be the laptop screen broken. You may contact local repair store, or HP phone support to arrange a repair.

 

If you need to contact HP phone support, please use the following link http://www.hp.com/contacthp to create a case for your issue, and contact HP. If you live outside the US/Canada, please click the link http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html to get the contact information for your region.

 

Let me know if you need further assistance.

 

If this helps you to reach a solution, please click the "Accept as Solution" button down below in this message. If you wish to say "thanks" for my effort to help, click the "thumbs up" to give me Kudos. :catvery-happy:
 

Regards,

SDJL
I work on behalf of HP


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