Re: Notebook display issue - HP Support Community

Ras8 · ‎12-10-2020

My laptop screen will come on and it allows me to select any item in the task bar but it will not display anything on the screen itself. I have rebooted several times but because I cannot see anything other than the taskbar, I cannot restore the computer to a different point.

Is there a way to restore from the run bar?

The_Fossette · ‎12-14-2020

@Ras8

I reviewed your post and I understand that you are facing issues with the display on the computer.

Don’t worry, I assure you I will try my best to get this sorted.

What is the product number of your computer?

Meanwhile, I recommend you follow the below steps to perform a system restore on the computer.

Turn off the computer and wait at least 5 seconds with the computer in a full off state.
Turn on the computer and repeatedly press the F11 key, about once every second, until you see the Windows loading screen.
If a language selection screen opens, select the language you want to use to continue.
On the Choose your keyboard layout screen, select the keyboard layout that matches your keyboard type.
On the Choose an option screen, click Troubleshoot.
On the Troubleshoot screen, click Advanced Options.
On the Advanced options screen, click System Restore.
Click Windows 8, click Windows 8.1, or click Windows 10 as the target operating system.

The System Restore window opens.
Click Next.
Click the Restore Point that you want to use, and then click Next.

The Confirm Restore Point window opens.
Click Finish to restore your computer to a previous point.
Do not interrupt System Restore when it starts. Doing so can corrupt your hard drive and create more problems. Click Yes in the warning that appears.
System Restore returns the computer configuration to a previous point in time and restarts.