Notebook screen flickering after upgrading to windows 11

[apec55]

I have the same issue as this post...  https://h30434.www3.hp.com/t5/tag/HP%20Pavilion%20-%2015-cs3002nx/tg-p/board-id/Display

Laptop screen flickers on startup but the picture doesn't flicker on the attached monitor when plugged into the hdmi. The laptop screen then stops flickering if it is rebooted,  then the next day it flickers again when started up. I have tried many actions to remedy this.

As suggested in the post above, I rolled back the driver to another driver on the laptop, in this case the 'microsoft basic display adaptor' and there is no flickering. Display adapter 26.20.100.7926 seems to be faulty in windows 11. HP doesn't have any windows 11 drivers showing for this laptop.

Intel suggests  Intel® Graphics Driver 31.0.101.2125 update for my particular laptop - see screenshot attached.  (Avast driver updater suggests 27.20.100.9664)

I am reluctant to update as there is a warning that 'graphics driver will overwrite your computer manufacturer (OEM) customized driver.'

Is it ok to update or might it cause issues?  Is there a better solution?

Thanks for any help/advice.

intel screenshot

[Irfan_06]

Hi @apec55,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your Laptop screen flickering.

Follow the below steps to access the BIOS menu.

1) Hold the power button for at least five seconds to turn off the computer. (Wait for a few seconds after releasing the power button)

2) Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu is displayed, press the f10 to access the BIOS menu.

If the issue appears on the BIOS, there is an issue with the hardware.

Or

Kindly refer to the steps on this link to update the BIOS and update the windows operating system.

Let me know if that fixes the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[apec55]

Thanks for your suggestion but I did this previously and there was no issue on the bios, All indicators are printer driver issue. 

I will try the updated driver and hopefully it doesn't cause wider issues with the laptop and it can be rolled back if necessary.

[Irfan_06]

Hi @apec55,

After you update the BIOS.
Follow the steps to update Windows 11 operating system drivers.

Select Start > Settings > Windows Update, then select Check for updates. If updates are available, you can choose to install them.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

 Irwin6

HP Support

[apec55]

Yes I also did this previously and it indicates no updates. The issue still remains that hp doesn't have list any graphics drivers for win11 for this laptop. thanks anyway.

[Irfan_06]

Hi @apec55,

As you have already tried all the troubleshooting steps, this issue might require one-on-one interaction to fix it.

I have sent you a private message with this information. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support

[apec55]

Thanks but I never received a private message. I have installed driver 31.0.101.2125 suggested by intel and the screen flickering has not occurred since and there sems to be no other issues caused by the non HP approved driver. 

[A_Gayathri]

Hi @apec55,

Welcome to the HP Support Community

I understand you are facing an issue with your Notebook screen flickering Not running games. Not to worry I will help you to get a resolution to resolve the issue.

I see that you have already tried the troubleshooting steps thank you for trying the steps, This needs one-on-one interaction hence I'm sending a private message to assist you with the next action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[apec55]

Solution already achieved myself. Private message only offered paid help.