Notebook webcam displaying error message (0xA00F4271<MediaCaptureFailedEvent> (0x800706F7)

[Riddle_Decipher]

@bebop63 Could you tell us more about the steps you've done, so we don't end up repeating something you've already done, also, in the meantime, here's what I'll need to help you better:

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution: 

Click here for steps on finding the information we need!

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

Keep us posted,

P.S: Welcome to HP Community 😉

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

[FelixCYC]

Notebook: HP Elitebook 850 G5
Bios version: Q78 
Windows 10 version 1909

Tried the latest webcam driver from here.
https://support.hp.com/ca-en/drivers/selfservice/hp-elitebook-850-g5-notebook-pc/18491276
not working.

And your driver from here
https://ftp.hp.com/pub/caps-softpaq/cmit/HP_Driverpack_Matrix_x64.html
even though it shows in Windows 10 version 1909, which is same as the Win 10 version 1903

It was used to be "HP HD Camera" & "HP IR Camera"
now it becomes "USB boot"
no matter how i do the auto driver update or manual driver update.

Please make a new webcam driver for WIndows 10 1909, your last update was September 2019.

[erajsterus]

Hey,
I think you're right. I bought a new HP Probook G7 laptop and after a few hours of use there was a bios update. After this event the camera stopped working. I used all the solutions found on the internet about this problem. I submit my computer for service.
HP, fix it finally !!

[darrisanthony]

Thanks, but that didn't work.

[Riddle_Decipher]

@darrisanthony Which product do you have and what steps are you referring to? what didn't work? Please help us, help you:

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution: 

Click here for steps on finding the information we need!

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

Keep me posted,

And good luck!