-
1
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
1
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Video, Display and Touch
- Number keys not working!

Create an account on the HP Community to personalize your profile and ask a question
07-05-2017 08:17 PM
07-06-2017 03:41 PM
Thanks for reaching out to us on HP Support Forums. 🙂 I came across your post and would like to help.
I understand that the number keys do not work on your HP Envy series laptop. I read that the number keys work occasionally on the number pads.
I request you to let me know the exact product model no. This link will help you to find the model no: http://hp.care/2bygf7l and the version of Windows that you're using.
Also, did any hardware changes take place on the laptop?
Meanwhile, let us perform a few steps to isolate and fix the issue:
- Open the device manager.
- Expand "keyboards".
- Right click on the keyboard drivers in it and select uninstall.
- Restart the laptop. During the restart, the keyboard drivers should automatically get installed.
If the issue persists then let us run a hardware test on the keyboard:
-
Hold the power button for at least five seconds to turn off the computer.
-
Turn on the computer and immediately press the F2 key repeatedly, about once every second.
-
The HP PC Hardware Diagnostics (UEFI) main menu is displayed.
Figure : HP PC Hardware Diagnostics (UEFI) main menu
- Select component tests.
Figure : Component Tests options
- Please initiate a test on the Keyboard - Quick interactive functional test of the keys on the keyboard. Click Keyboard, then Run once. The Keyboard Test time is 3 minutes.
Hope this information helps. Please keep me posted. Cheers! 🙂