Nvidia Geforce MX150 graphics card missing

[Abbaswajid]

Hi,

I recently purchased a HP Envy 13-ah0001na, this was supposed to come with an NVIDIA geforce MX150 graphics card. However, the task manager and device manager only show that the Intel UHD 620 grpahics card is activated. I have also been into the BIOS with no options to change it. Moreover, i downloaded the specific NVIDIA graphic drivers from HP and when installing it comes up with an error saying that "This graphics driver could not find compatible graphics hardware." Any idea on how to fix this will be very helpful and appreciated, thank you!

Product number is: 4EW09EA#ABU

[Abbaswajid]

Some more information, when i right click on the desktop it doesn't show either the Intel or NVIDIA graphic options. And also on the HP website it states that the notebook comes with the graphics card.

[A4Apollo]

Hey there! @Abbaswajid,

Download and install NVIDIA autodetect drivers on your PC and check if it helps.

Download NVIDIA auto detect utility using this link. Click Here

If you still have issues download and install the latest version of BIOS and graphics drivers from the link below.

Update the BIOS using this link. Click Here

Update the NVIDIA drivers using this link. Click Here

Also, try the steps recommended below.

1.    Turn off the computer and wait five seconds.
2.    Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3.    On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4.    Press F10 to Save and Exit.
5.    Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
6.    Follow the prompts to restart your computer.

Lastly, try running a system diagnostics test on the PC and check if the hardware components on the PC are functioning correctly.

Refer this article to know more information about running system diagnostics test on the PC. Click Here

Let me know if this works!

Have a great day ahead!  🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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[Abbaswajid · Accepted solution]

Hi, I've done all the above steps above before and it hasn't worked. I have even re-installed windows and the BIOS to no avail. I ended up calling up support and they took over my computer, they did all the steps as I did and even went further with resetting the whole laptop, again to no avail. The laptop is faulty, straight out of the box and I am receiving a replacement, but thank you for the response!

[A4Apollo]

Hi! @Abbaswajid,

Thanks for the update and I'm happy to know you are receiving a replacement laptop.

If you have any concerns in future related to any HP products, please write back to us.

We will try our best to help you out.

Take Care! 🙂