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‎03-04-2019 10:29 AM

HP Recommended
Product: Spectrer 360
Operating System: Microsoft Windows 10 (64-bit)

Get opening error msg "there was a problem starting NVCPL.DLL" access is denied.Also when i right click nvidia icon
error states that my display is not attached to an nvidia gpu. In device manager shows driver for Nvidia is working properly
unable to launch GeForce experiance.
computer was running fine then an update and then the error.
This is a new hp spectre 360 and was in perfect working order until someone decided the intel gpu should take over.
current computer is running windows 10 pro with an Intel UHD Graphics 620 and Nvidia GEForce MX150 all updates are current. I have tried several times uninstalling driver, shutting down and restarting, doesn't fix problem. I aso have tried to uninstall from programs and features including geforce experiance and system will not uninstall these items.

also the latter will not launch.

 

1 person had the same question
2 REPLIES 2

‎03-04-2019 11:49 AM

HP Recommended

@_bob 

 

>>>>> This is a new hp spectre 360

 

But please let us know what is it ?  There are dozens of different models/product around. Did you change anything ? Restore it back to the known good point should help. Please use the following instructions to find out the model/product of your machine:


       https://support.hp.com/us-en/document/c03754824


Please do NOT post its Serial number (s/n).


Regards.

BH
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‎03-04-2019 08:51 PM

HP Recommended

HP Spectre x360 Convertible 15-ch0xx
Windows 10 Pro 64-bit Version: 17763.348
nvidia geforce mx150 driver version 24.21.13.9836
Intel uhd graphics 62023.20.16.4973

Upon further investigation i have found that the file is encrypted in C:\WINDOWS\system32\nvcpl.dll. other files in folder as well.

I have not/did not encrypt it and I am unable to decrypt these files . while I have efs I have only encrypted certain files none of them are system files and the system as a whole is not. As mentioned before this happened on my pavillion also ,albeit I only had one graphics card on that unit. I am running Norton security premium and am begining to wonder if the  norton has anything to do with it. Im perplexed that I am unable to decrypt even as admin.

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