Nvidia graphics card is not detecting after HP and windows 10 update

[ParthaC]

After Bios update and Windows 10 update, Nvidia graphics card is not getting detected. Hence Nvidia graphics driver stopped working.

Though intel graphics card is working fine.

All drives and firmware are updated till date.

Windows 10 64bit is updated till date.

Please help.

Regards,

P

[Flower_Bud]

@ParthaC

Thank you for posting on HP Forums,

Flower_Bud is at your service.

As I understand, your notebook does not detect NVidia graphics card, 

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution:

What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824 

(Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).

Have you checked if the Nvidia drivers are detected in Device Manager? 

If not, I suggest you check in Device Manager > Go to View, Show hidden devices and then check if the Nvidia drivers are detected in other devices as unknown devices.

You can use a Nvidia Autodetect Tool to reinstall the drivers: Click here

Make sure that your graphics card isn’t disabled:

• Press Windows Key + X to open Power User Menu and select Device Manager from the list of results.
• Once Device Manager opens, locate your graphic card and double-click it to see its properties.
• Go to the Driver tab and click the Enable button. If the button is missing it means that your graphics card is enabled.

If the drivers are not listed in Device Manager, please perform a hardware test: 

1. Hold the power button for at least five seconds to turn off the computer.

2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.

3. On the main menu, click Component Tests.

4. The Component Tests menu displays.

5. Video Tests - This test includes three tests of the video hardware on your computer.

   To run the test, click Video, select one of the following tests, and then click Run Once.

If the test passes, I would suggest you perform a BIOS update from the link: https://support.hp.com/us-en/document/c00042629

Let me know how this goes,

Have a great day 🙂

Cheers 🙂

[ParthaC]

Laptop's model : HP Spectre x360 Convertible 15-bl0XX

Memory Size                 16384 MB RAM

BIOS Date                       06/14/2018

BIOS Revision                F.37

Installed OS version   1803 (10.0.17134) Windows 10 Pro 64bit.

System Tests

Executing Test 7 of 7

Type                                              Result

SMART Check                              PASSED

Disk Read Verify                        PASSED

Video Memory Fast Check     PASSED

Battery Check                            PASSED

IRQ Test                                       PASSED

ROM Test                                     PASSED

CPU Stress Test                         PASSED

I have tried all the suggestions. But Nvidia graphics card is not getting detected and I don't see any 'Unknown device' in device manager.

Pease suggest what to do.

[The_Fossette]

@taulatin,@ParthaC,

It is great to have you back and your patience is greatly appreciated.

I recommend you download and install the driver from the below artilce and check if it resolves the issue.

https://ftp.hp.com/pub/softpaq/sp85001-85500/sp85045.exe

If you continue to face the issue, I recommend you download and install the Nvidia auto detected utility and check whether the graphics card is detected.

http://www.nvidia.com/Download/Scan.aspx?lang=en-us

Let me know how it goes. Awaiting your reply!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Good day! Take care 🙂

Cheers!

[taulatin]

I didn't help. Because hardware not detected. 

This is a hardware problem.

[taulatin]

I didn't help. Because hardware not detected.  

This is a hardware problem. 

[The_Fossette]

@taulatin,

It is great to have you back and your patience is greatly appreciated.

I am sending you a private message suggesting next course of action.

Please check your private message icon in the upper right corner of your HP Forums profile.

Good day! Take care 🙂

Cheers!