OMEN 15 Display malfunction

[IvyHanabiby]

My laptop has been experiencing some malfunction on its display. I want to know what cable I need to replace or what type of display. If posible I would like to know where to buy one online. It's an OMEN 15-ek0012la from 2020.

[zoey7886]

@IvyHanabiby, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Omen 15! 

We're thrilled to have the opportunity to assist you and provide a solution.  

For display malfunctions on your HP OMEN 15-ek0012la laptop, the issue might be related to either the display itself or the connecting cables. Here are steps you could follow to diagnose and potentially fix the issue:

Steps to Diagnose the Issue:

1. Check External Display: Connect an external display via HDMI or DisplayPort. If it works correctly, the problem might be with the laptop's internal display.
2. Inspect Physical Connections: Check the physical connections inside the laptop if you are comfortable with opening it. This includes checking the display cable connection to the motherboard.
3. Update Drivers: Ensure that your graphic drivers and BIOS are up to date.

Possible Components to Replace:

1. Display Cable: Sometimes the malfunction can be due to a faulty display cable. Replacing the internal display cable can be a solution.
2. Laptop Display Panel: If the display panel is malfunctioning, you might need a replacement.

Finding and Purchasing Parts:

You can find replacement parts for your OMEN 15-ek0012la through various online resources, though it's essential to ensure compatibility. Here are options to consider:

1. HP Official Parts Store: Visit the HP Parts Store to find official replacement parts for your model.
2. Other Online Retailers: Websites like Amazon, eBay, and computer-specific stores like Newegg might have compatible parts.

Search for:

• Display Cable for OMEN 15-ek0012la if you suspect it’s a cable issue.
• LCD Screen for OMEN 15-ek0012la if the screen is malfunctioning.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,