OMEN 17.3 inch Gaming Laptop PC 17-ck0000 Touchpad

[MedCityMoto]

Brand new HP OMEN 17.3 inch Gaming Laptop PC 17-ck0000, purchased from retailer 3 weeks ago, so I'm disappointingly JUST outside the return window.

Touchpad has become unusable. Upon first booting, it acts like the left-click mouse button is held down, until I hit the Escape key, or plug in a USB mouse and left-click there, and it releases it. Sometimes the trackpad will track where my fingers are, other times not at all, and multi-touch clicking etc doesn't work at all anymore. If I pat the whole trackpad with my hand sometimes it will left-click but rarely. I can reset the trackpad using the FN keyboard shortcut but it turns back on acting like it's left-clicking just like it did at system boot.

I have downloaded all the latest Windows 11 updates and the drivers for the Touchpad. I have updated the system firmware. I have rolled back the drivers for the touchpad and reinstalled the latest ones clean. Nothing, it's consistently mostly broken and it's pretty obvious it's a hardware issue with the touchpad itself.

Attempting to find a support phone number for HP has been an absolute positive nightmare. I'm half-tempted to eat the $50 for buying a replacement myself (M62229-001) but if I do that, what even was the point of buying a new laptop if I can't even reach someone to enforce the warranty that was part of the purchase? I'm sad the touchpad went out but I'm not bothered a ton by its failure, what makes me mildly infuriated is how garbage HP's support options are.