Omen 15 boots to windows, no display, no error codes

[Mdarronknox]

Daughter brought me her laptop. It boots windows normally (based on the windows tune that plays when it’s starts), no error codes on the caps lock key, but I have no display (not even Omen splash screen). Not even when connected to an external monitor on hdmi port. So far I have tried screen toggle, hard reset, even resetting Ram cards but getting nowhere. Has anyone run into this and have a solution?

thanks,

Darron

[Rainbow23]

Hi @Mdarronknox,

Welcome to HP Support Community. 
Thank you for posting your query, I will be glad to help you.

I see that you are facing black display screen issues with your OMEN Laptop - 15t-Dh100 CTO.

As it is not working with the external monitor, this could be a hardware issue with the unit and may need repair. 

I suggest that you contact HP Service Center in your location from this web link.
Note: Select your country from the dropdown,  enter the city or postal code, select the product, change the radius, and click on search to locate the nearest HP Service center near your location.

Hope this helps.
Take care and have a good day.

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