Omen 17 RTX2080 GPU not fully utilized

[Dabs2]

Hi,

Any help and tips on my issue would be greatly appreciated.

I have a Omen 17 cb0029no laptop equipped with a full RTX 2080. When i boot the PC and launch a game the GPU does not get fully utilized. Below is a picture from my task manager when running the game world of warships in the background with maxed graphics running only at 17-20 fps.

Also the temperature seems suspiciously low even if its claiming 100% 3D usage:

 When i reboot the laptop the situation returns to normal and i get 80 fps again. 

Im running latest (at the time of post) Nvidia driver version 442.59. Did a clean install of the driver when I updated to the current one.

Any tips?

Regards,

Andy

EDIT: This looks to be related to power saving mode activating on the GPU even though the power cord is connected. When disconnecting and reconnecting power cord the GPU returns to full function. 

[Riddle_Decipher · Accepted solution]

@Dabs2 Greetings from the HP Community!

I recommend you update the BIOS, check the details on how to get that done, as per HP recommendation by clicking here.

If that doesn't help, let's create a new user account and check if that helps.

Also, to ensure this isn't a hardware malfunction, please perform the below steps:

Install the latest version of the HP Hardware diagnostics (UEFI) on your device using this link: Click here for details

• Hold the power button for at least five seconds to turn off the computer.
• Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
• On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests.
• Click Extensive Test.
• Click Run once, or Loop until error.
• While the test is running, the time remaining and test result for each component display on the screen.

If a component fails a test, write down the failure ID (24-digit code) for when you respond back to us.

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

[Dabs2]

Hi,

Thank you for the tips. The BIOS update seems to have done the trick!

Regards,

Andy

[Riddle_Decipher]

@Dabs2 Thank you for the update,

I appreciate your time and efforts, 

I'm glad I could contribute to identifying and leading you towards the solution.

Thanks for honoring us by accepting our post as the solution, as it helps the community grow.

You can always click the "Thumbs Up" button to give me a Kudos,

Take care and have an awesome week ahead.