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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!

‎03-12-2020 01:32 PM - edited ‎03-15-2020 11:32 AM

HP Recommended
Product: Omen 17 cb0029no
Operating System: Microsoft Windows 10 (64-bit)

Hi,

 

Any help and tips on my issue would be greatly appreciated.

 

I have a Omen 17 cb0029no laptop equipped with a full RTX 2080. When i boot the PC and launch a game the GPU does not get fully utilized. Below is a picture from my task manager when running the game world of warships in the background with maxed graphics running only at 17-20 fps.

Dabs2_0-1584041189283.png

 

Also the temperature seems suspiciously low even if its claiming 100% 3D usage:

Dabs2_1-1584041435155.png

 

 When i reboot the laptop the situation returns to normal and i get 80 fps again. 

 

Im running latest (at the time of post) Nvidia driver version 442.59. Did a clean install of the driver when I updated to the current one.

 

Any tips?

 

Regards,

 

Andy

 

 

EDIT: This looks to be related to power saving mode activating on the GPU even though the power cord is connected. When disconnecting and reconnecting power cord the GPU returns to full function. 

 

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