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ATM122
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Omen by HP 25 - strange noise on the monitor.

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Omen by HP 25 (Z7Y57AA)
Microsoft Windows 10 (64-bit)

Gentlemen,
During the day I hear some strange noises inside the monitor, as if they were electrical discharges.
I found people saying that they resolve with a firmware update, but I can't find any updates for this model.

Any ideias?

Regards,

NRS

Once HP, always HP
4 REPLIES 4
ATM122
Author
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Dear Sirs,

Any help on this?

Regards,

NRS

Once HP, always HP
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The_Fossette
HP Support Agent
HP Support Agent
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Message 3 of 5
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@ATM122

 

I reviewed your post and I understand that you hear a strange noise from the monitor.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Have you tested the monitor on a different computer?

Have you updated the graphics driver on your computer?

 

Meanwhile, I recommend you update the monitor driver from the below link and check if it helps.

 

https://ftp.hp.com/pub/softpaq/sp80001-80500/sp80253.exe

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

 

 

The_Fossette
I am an HP Employee

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ATM122
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Message 4 of 5
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Dear Sir,

I already have that driver.

Yes, I tried with Desktop and Laptop computer.

The Graphic Driver is always updated from Nvidia.

I have just hear the noise wihile writing this message. It looks like discharges, like old CRT monitors when we put the hair nearby. 

Regards,

NRS

 

Once HP, always HP
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The_Fossette
HP Support Agent
HP Support Agent
29,155 21,825 1,963 2,168
Message 5 of 5
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@ATM122

 

I recommend you contact support to further diagnose the issue.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Cheers!

The_Fossette
I am an HP Employee

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