Omen keyboard is not working. Only a few selects keys will work

[muchos]

My keyboard isn't working for my laptop. The function keys work (fn key, F1-12), control, enter, caps lock, backspace and that is it.

I haven't damaged my laptop. I haven't changed any software or hard ware. It just stopped working. I can't enter my password.

[Riddle_Decipher · Accepted solution]

@muchos

Welcome to the HP Forums 🙂 

I would like to take a moment and thank you for using this forum, it is a great place to find answers. 

As I understand certain keys aren't working anymore,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Did you drop liquid or have any accidents with the keyboard? 

When was the last time it worked without this issue? 

Did you check with an alternate user account or an external keyboard to check if all the keys on that work? 

I recommend the below steps: 

• Clean the keyboard with compressed air (blow compressed air in the gaps between keys). This removes some lint and dust.  

• Shut down the laptop, remove the battery and cable for a moment, press and hold the start button for 60 seconds 

• Replace the battery, restart the notebook, 

• if the issue persists, Contact HP to set up a repair/replacement order (free of cost if covered within the HP Warranty). 

Keep me posted,

If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

[muchos]

I had discovered a Ctrl button was stuck and blew compressed air to clear up debris. Thank you so much.

[Riddle_Decipher]

@muchos

Thank you for the update,

I appreciate your time and efforts, 

I'm glad I could contribute towards identifying and leading you towards the solution for this concern.

Thanks for taking the time to let the community know that you accept my suggestions,

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time 😉 

To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.

Take care now and do have a fabulous week ahead. 🙂

[Tuna2-3]

Those basics steps havent worked for me.  I have had this issue for going on a year now, to bypass it I use a wireless keyboard.  Its only specific keys that do not work such as - the entire bottom row other than V, and also the space bar does not work.  The bizarre thing is that sometimes it will work for a few seconds, but then will stop.  I have tried updating drivers, recovering from an older date, and even completely wiping the machine and reinstalling fresh and it still has the issue.

Any ideas other than blowing it out with a compressor? 

[bafnashreyansh7]

Having the same problem

[kevin-t]

Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue. 
To be more helpful with your post, you can add key information if you desire: 
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
2. Operating System installed (if applicable)
• Example: Windows XP, Windows Vista 32-bit, Windows 7 64-bit
3. Error message (if any)
• Example: ""Low disk space"" error in Windows
4. Any changes made to your system before the issue occurred
• Examples: Upgrading your Operating System or installing a new software; or installing new hardware like a printer, modem, or router.
If you have any other questions about posting in the community, please feel free to send me a private message!

Thank you

[Tuna3]

Those basics steps havent worked for me.  I have had this issue for going on a year now, to bypass it I use a wireless keyboard.  Its only specific keys that do not work such as - the entire bottom row other than V, and also the space bar does not work.  The bizarre thing is that sometimes it will work for a few seconds, but then will stop.  I have tried updating drivers, recovering from an older date, and even completely wiping the machine and reinstalling fresh and it still has the issue.

Any ideas other than blowing it out with a compressor?