One of the hinges on my HP Pavilion - 14-ce2000na Has broken. I am told this is a design fault. What

[Prium]

The right hing has broken. i have had 2 local repair tell me its not repairable unless I replace the lid. Both also say with the new models from HP this is a design fault that they are ignoring. My latop is 18 months old & had i fall when I initially got it. I am rather annoyed that through no fault of my own that this has happened & comes with a healthy cost & time to repair. 

[Echo_Lake]

@Prium

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help,
I understand your HP notebook Hinge separating from the unit, in order to fix this issue your computer needs to be repaired. 
And, also I did go through the product information page and I'm afraid, there's no recall program available.
 

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Prium]

Well that was a long response of feck all. Why did u actually bother. Even the grammar is awful like the product. Never again will I buy a HP based upon this response. Champion crap.

[Echo_Lake]

@Prium

Thank you for posting back.

I want to thank you for taking the time to speak to us today. In order to bring your issue to the attention of an appropriate team within HP. I am sending you a private message. Please check the mailbox icon at the top-right corner of this screen.