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Farah_Alnsour
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One part of the screen is dimmer than the rest of the screen and flickers

HP Recommended
Pavilion x360 14-dw0002nx
Microsoft Windows 10 (64-bit)

Hello. I am facing some problems with the display on my laptop. At times, part of the screen becomes dimmer than the rest of the screen and it flickers for a few minutes until it comes back to normal. This happened when I first set up the device but it kept happening. Note that I downloaded all the software updates and the problem still persists. Also note that I bought this laptop yesterday and it has not suffered any physical damage and it has not been dropped or mishandled. Please help me fix my problem. Thanks in advance. 

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praveen196
HP Support Agent
HP Support Agent
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@Farah_Alnsour Welcome to HP Community!

 

I understand that you are facing issues with the display.

 

If you haven't, Please try an alternate monitor to understand if this is either a hardware or a software failure, 

if the issue does not appear on the alternate monitor, you may need to replace the display assembly on your computer, 

if the issue appears on the alternate monitor/TV as well, re-install the graphics card drivers & update it from the official HP Website: Click here 

  

If you don’t have an alternate monitor, I recommend checking if the issue appears on the BIOS screen (restart the computer and tap on F10 to access BIOS) 

If the issue does not appear in BIOS, reinstall the graphics card drivers & update BIOS using the above link, 
If it does, you may need to replace the LCD/Repair the computer: 

  

If the issue occurred after an accident (such as dropping it on the floor, liquid spilled on it, etc.) there could be a hardware failure and in such cases, you may need to get the computer repaired via HP (there could be a charge involved if the PC isn't covered by the accidental damage protection plan) 

  

Reply with the result of the above-mentioned steps, for further assistance. 

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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Farah_Alnsour
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Sorry for the late reply. I brought it back to the store where I bought it from, they checked the screen and they told me it was an industrial/manufacturing error and they replaced it for me. Thanks.

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