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‎10-05-2022 06:55 AM - edited ‎10-05-2022 02:09 PM

HP Recommended
Product: HP Pavilion Laptop PC 15-eg1000 IDS Base Model
Operating System: Microsoft Windows 11

Hello. I Have tried to google this, but all methods thus far have failed. Here is what I am working with:

Brand new HP laptop
2 external monitors
MCY USB-C dock

Plugged into the Dock:
USB mouse
USB keyboard
VGA to monitor
HDMI to monitor
Ethernet cable

Settings so far:
Laptop set to not power down or sleep when plugged in and closed.
Monitors set to only use external monitors.
Device manager set to wake from sleep on mouse and keyboard.
Device set to sleep after 10 minutes of no activity.

What I would like:
Device to sleep after 10 minutes of no activity.
Device to wake from mouse and/or keyboard use AND
both external monitors work WITHOUT opening the laptop.

Currently, I have to open laptop, wake with mouse or keyboard. unplug the dock, re-plug the dock and then the monitors work.

Thanks for your help, all!

3 REPLIES 3

‎10-05-2022 01:52 PM

HP Recommended

@comictommy 

 

The specs of your machine is

 

            https://support.hp.com/us-en/product/hp-pavilion-15-cs0000-laptop-pc/20284004/model/21925595/documen...

 

It ONLY has 1 USB 3.1 Type-C™ Gen 1 (Data Transfer Only) port which does NOT support Alt mode nor Power Delivery. You can NOT use it to

  • Charge your machine,
  • Connect to an external monitor with/without hub/dock/adapter

Therefore your MCY USB-C dock won't be able to do your requirements.

 

Regards.

BH
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‎10-05-2022 02:03 PM - edited ‎10-05-2022 02:10 PM

HP Recommended

I am sorry. I chose the wrong computer. it is a pavillion 15T-EG100. I accidentally selected my old laptop! I have changed the original post.

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‎10-07-2022 07:36 AM

HP Recommended

@banhien - Did you have anything else that could help?

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