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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!
HP Recommended
Microsoft Windows 11

I just ran the Bios hardware and all I got was it needed to be updated. 

 

For weeks now, when I wake my HP laptop up, there is a hazy something on its screen. Plus, some strangers picture on the upper left. No doubt I've been hacked in some mysterious way...

3 REPLIES 3
HP Recommended

Hi @EY6,

 

Welcome to HP Support Community. 

Thank you for posting your query. I will be glad to help you.

 

To understand the issue and help you, please get back to me with the details listed below:

- Exact model number/product number(SKU number) of your HP Product (if you need help, click here for information on how to find your model number/product number).

Note: Do not share any of your personal information such as serial, phone number, email ID, etc., on your public post.

 

Take care and have a great day ahead.

Rainbow23 - HP Support.
HP Recommended

Thank you for offering your help.

My screen appears to have been subjected to some sort of invasion for lack of a better description. There is in fact 

 a film covering  my crystal screen.

 

It's a veil of some sort like looking into a toolie fog with stripes shearing from top to bottom. And in the upper left hand corner there is a round picture of two persons.  It's the oddest thing I 've ever seen.  

 

Crazier still, the screen will brighten back up after awhile.  I am using an HP Spectre Laptop, with 16.384 memory. 

Thanx Rainbow 23

 

 

HP Recommended

Hi @EY6,

 

Please follow steps from this this document to perform a BIOS recovery.

 

Let me know if this helps.
Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rainbow23 - HP Support.
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