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- HP Community
- Notebooks
- Notebook Video, Display and Touch
- Opening screen has someone's picture on it?

Create an account on the HP Community to personalize your profile and ask a question
07-12-2023 07:38 AM
I just ran the Bios hardware and all I got was it needed to be updated.
For weeks now, when I wake my HP laptop up, there is a hazy something on its screen. Plus, some strangers picture on the upper left. No doubt I've been hacked in some mysterious way...
07-15-2023 07:20 AM
Hi @EY6,
Welcome to HP Support Community.
Thank you for posting your query. I will be glad to help you.
To understand the issue and help you, please get back to me with the details listed below:
- Exact model number/product number(SKU number) of your HP Product (if you need help, click here for information on how to find your model number/product number).
Note: Do not share any of your personal information such as serial, phone number, email ID, etc., on your public post.
Take care and have a great day ahead.
07-15-2023 08:41 AM
Thank you for offering your help.
My screen appears to have been subjected to some sort of invasion for lack of a better description. There is in fact
a film covering my crystal screen.
It's a veil of some sort like looking into a toolie fog with stripes shearing from top to bottom. And in the upper left hand corner there is a round picture of two persons. It's the oddest thing I 've ever seen.
Crazier still, the screen will brighten back up after awhile. I am using an HP Spectre Laptop, with 16.384 memory.
Thanx Rainbow 23
07-15-2023 09:08 AM
Hi @EY6,
Please follow steps from this this document to perform a BIOS recovery.
Let me know if this helps.
Take care and have a good day.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!