Orientation sensor not working

[thiagorr]

I recently had to replace the entire screen assembly, since backlight of my laptop stopped working all of a sudden.

After screen replacement, image and touch work fine, but if I flip the laptop in any direction the screen does not rotate and the keyboard also stills enabled.

I was first using Windows 8.1, which is the native OS for this model. I tried to do the factory restore, which did not either. After that, I upgraded to Windows 10, and the issue stills.

I tried to reinstall drivers, use different drivers... a lot of solutions suggested on other threads on this forum, but nothing solved the issue.

How do I know if this is a software or hardware issue? Under device manager, the driver installed is for HID Sensor Collection V2.

Where is the sensor located? On the motherboard or on the screen?

[The_Fossette]

Hi @thiagorr,

Welcome to the HP Forums!

Thank you for posting your query in this forum, it's a great place to find answers.

I reviewed your post and I understand that the screen orientation is not working on your computer.

Don’t worry, I assure you I will try my best to get this sorted.

Please follow the steps in the below article and make sure that the screen orientation is enabled.

http://hp.care/2ycuCUq

Also, make sure to check for and install MS updates KB3081441 and KB3081444.

If the issue persists, follow below steps and test.

1. Press Win + R, then type 'regedit' and press enter
2. Registry editor will open.
3. Goto path -> HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\AutoRotation
4. Check the value of Enable file if it is 0 rotation will be OFF if 1 rotation will be ON.
5. Restart and Auto rotation will work.

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!

[thiagorr]

---

@The_Fossette wrote:

Hi @thiagorr,

Welcome to the HP Forums!

Thank you for posting your query in this forum, it's a great place to find answers.

I reviewed your post and I understand that the screen orientation is not working on your computer.

Don’t worry, I assure you I will try my best to get this sorted.

Please follow the steps in the below article and make sure that the screen orientation is enabled.

http://hp.care/2ycuCUq

Also, make sure to check for and install MS updates KB3081441 and KB3081444.

If the issue persists, follow below steps and test.

1. Press Win + R, then type 'regedit' and press enter
2. Registry editor will open.
3. Goto path -> HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\AutoRotation
4. Check the value of Enable file if it is 0 rotation will be OFF if 1 rotation will be ON.
5. Restart and Auto rotation will work.

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!

---

@HELLO, @The_Fossette.
Thanks for helping me on this issue!

I tried the options you mentioned, but still not working. Before I opened this thread, I tried several other alternatives provided here on the forum to other users, but non helped me. I don't believe it has anything to do with Auto Rotation being enabled or disabled on Windows itself. When I flip the screen 180 degrees, the keyboard should be disabled automatically, but it did not.

It is like the sensor is completely disabled or something like that. Nothing change no matter what I do.

[The_Fossette]

Hi @thiagorr,

I recommend you to reset the computer to its factory settings and check if it helps.

Follow the steps in the below article to reset the computer.

https://support.hp.com/in-en/document/c04742289

Let me know how it goes and you have a great day!

Take care!

[thiagorr]

Hi, @Fossette.

I already did it and it did not solve the issue.

[The_Fossette]

Hi @thiagorr,

I recommend you to contact HP phone support to further diagnose the issue.

Here is how you can get in touch with the phone support.

Open link: www.hp.com/contacthp/

Enter Product number or select to autodetects

Scroll down to "Still need help? Complete the form to select your contact options"

Scroll down and click on HP contact options - click on Get phone number.

Take care.

Cheers!

[thiagorr]

Hi Fossette. 
Thanks for your assistance. One last thing that if you know the answer would help me a lot: where is the sensor located? Is it in the screen assembly? Is it in the motherboard?

Thanks!

[The_Fossette]

Hi @thiagorr,

Usually, the sensors are located on the top of the screen (display) where you have the webcam, microphone, and wireless antennas.

NOTE: This also depends on the model and the design of the laptop.

Hope that answers your question.

Take care!