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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!

‎09-18-2017 04:23 PM

HP Recommended
Product: HP Spectre x360 13-4003dx
Operating System: Microsoft Windows 10 (64-bit)

I recently had to replace the entire screen assembly, since backlight of my laptop stopped working all of a sudden.

After screen replacement, image and touch work fine, but if I flip the laptop in any direction the screen does not rotate and the keyboard also stills enabled.

I was first using Windows 8.1, which is the native OS for this model. I tried to do the factory restore, which did not either. After that, I upgraded to Windows 10, and the issue stills.

I tried to reinstall drivers, use different drivers... a lot of solutions suggested on other threads on this forum, but nothing solved the issue.

How do I know if this is a software or hardware issue? Under device manager, the driver installed is for HID Sensor Collection V2.

Where is the sensor located? On the motherboard or on the screen?

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