Overheating and going into sleep mode

[dozerbgr]

A few days ago I started having problems with my laptop. While playing games like COD:WW2 it would just suddenly go into hibernation. Keeping in mind that I've played this game and others for hundreds of hours and that problem hasn't occurred once.I updated all my drivers and looked up possible solutions on google but nothing helped. Yesterday I decided that I've had enough of it and reinstalled Windows but the problem was still there. Furthermore, I also used compressed air to clean possible dust build up inside of the laptop.Any help would be much appreciated!  

[MKazi]

@dozerbgr

Thank you for posting on HP Forums, MKazi is at your service. 

I understand that you have an OMEN by HP - 17-w103nu laptop. I read that while playing games, the laptop goes into hibernation mode You've done a remarkable job performing the steps. I appreciate the steps you have performed and have certainly done a good job.

To assist you better, I would like to know the following information:

• Does the laptop display an error before going into hibernation?
• Does the laptop overheat?
• Are you able to resume the laptop immediately from the hibernation mode or do you have to restart the laptop?

Meanwhile, I suggest you to update the BIOS on your laptop. The BIOS update can be downloaded and installed via this link. 
NOTE: The charger must be connected during the BIOS update. 

I genuinely hope the issue gets resolved without hassles and the unit works great. Let me know. Cheers! 🙂

[dozerbgr]

No errors and it doesn't even feel hot.And yes I can resume what I was doing.

[MKazi]

@dozerbgr

Thanks for the information. 

You may perform a BIOS update and let me know the outcome. 

Cheers! 

[dozerbgr]

Didn't work. Temperatures are still fluctuating and the laptop shuts down when I try to play games.

[DavidSMP]

Hi @dozerbgr,

I read the post. thanks for the quick response. It is great to have you back. Your patience and efforts are greatly appreciated. As @MKazi, is out for the day, I am taking over from here. You've displayed great commitment and remarkable technical knowledge to try and resolve the issue. Kudos to you. 🙂

Please follow the steps from this link: http://hp.care/2ftA3am

(HP Notebook PCs - Reducing Heat Inside the Laptop to Prevent Overheating)

Now check if the issue gets resolved. If the issue persists, then contact Hp phone support to get the computer serviced as there is more to it than meets the eye. I am being honest about it without beating around the bush by keeping your best interest in mind. The computer might have a hardware issue,

HP Technical Support can be reached by clicking on the following link: http://hp.care/2r9wSvP

• Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.
• Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.
• Once completed click the 'Show Options' icon on the bottom right.
• Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.

They will be happy to assist you immediately.

If the unit is under warranty, the manufacturer’s warranty should take care of it for you.

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient.

Hope this helps. Let me know how it goes. To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂

Cheers!