PROBLEMS WITH MY RADEON R5 DOESNT SWITCH TO 535 DX

[Deky92]

Hi everyone. I have tryied all the possibility solution but the problem persists. i buyed this notebook like 5 months ago so i tryed to play games like league of legends or call of duty but i got 30 fps. Tryed to install last bios updates, last graphic cards driver but there's no solution. Dedicated graphics dont want to work when all is setted to high performance mode. Radeon r5 shows 512mb and also dedicated shows 512 mb. Please give to me some explanations i don't know what i can do more. Thanks

[Jeet_singh]

@Deky92,

Welcome to the HP Forums 🙂 I would like to take a moment and thank you for using this forum, it is a great place to find answers. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More. I see from your post that you need assistance with graphics drivers for your HP Notebook. Don't worry we'll work together to help you find a solution.

To provide you with an accurate solution, I'll need a few more details:

Have you tried to update the drivers either using Windows update or using HP Support Assistant?

Have you tried to uninstall and reinstall the HP Support Assistant?

In the meantime, let's try these steps here: 

Let's start off by updating the drivers using Windows update: 

1) In the search box, type and open Windows Updates. 

2) Check for updates. 

3) If the updates are available, click on install and restart the computer.

If the issue persists, I would suggest here is to uninstall the display drivers from device manager:

Display drivers:

Use shortcut keys Win + X on Windows 10

Select Device Manager.

Expand the entry. Right-click the problematic device and select Uninstall device.

You may need to check the option Delete the driver software for this device, and then click the Uninstall button.

Now restart the computer and then update the Bios, and graphics card drivers from our HP support website, using this link.

If the issue persists, I would suggest here is to uninstall the HP Support Assistant from the control panel and then reinstall the latest version.

Download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.

Refer this link to know how to use HP support assistant.

If the issue persists, I would suggest here is to download and install the latest display drivers from the manufacturer's website.

I would recommend you go ahead and download and install AMD detect tool  -Click here

Once you have downloaded the AMD detect tool on your PC, please go ahead and uninstall thee display drivers from Device manager.

Once done, restart the computer and then double click on the AMD detect file which you have saved and click on Run, follow the procedure to install the display drivers.

Once done, restart the computer and check how it goes.

For more details, please follow this link: HP Notebook PCs - Switchable Graphics on Notebooks Configured with Dual AMD GPUs

Please let me know if this resolves the issue, or if you require further assistance!

Eagerly waiting for your response!

that said, If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

[Deky92]

Thanks for your answers but i have tryed all of your tips without a result. I have the latest version of bios and as you can see my gpu doesnt work. Have you other possible solution?

[Jeet_singh]

@Deky92,

Thanks for the update,

After reviewing your post thoroughly, I would suggest you go ahead and update the Direct X on your PC.

 open the Run dialog box (Windows Key + R) and then enter the command dxdiag. 

Small box would pop up - Click on Yes and follow the instructions to go ahead and update the DirectX on your PC and check if that helps.

Alternatively, I would suggest you can go ahead and check the fps in the game settings: Some games provide a built-in tool for displaying game stats. These stats may, or may not, include the FPS. Check under the graphics settings of your game to see if it has an in-game tool for displaying the FPS.

For example in the game league of legends: 

When you press Ctrl + F in the marked area, either information about FPS and PING appears, or disappears.

But, if nothing happens when you press Ctrl + F, we recommend that you check the hotkey settings in the launcher

check the settings and this will help you know how much FPS does the game supports.

Please try these steps and get back to us with the results as this will help me in further assisting you.

Eagerly waiting for your response!

Regards,

[Deky92]

I have yet the latest directx 12  and when, example, i play league of legend my fps drop like 80 to 05-10....In my opinion the problem are amd drivers with windows 10. 

I dont know what i can do more... i tryed everything but is impossible that with a notebook with this stats like amd a10 8gb ram and 2gb dedicated video i cant play any game..Please help me!! There are some screenshoot of gpu's...is normal that integrated and dedicated shows  both 512mb max memory? PS I SET ALWAYS HIGH PERFORMANCE MODE 

[Jeet_singh]

@Deky92,

It's great to have you back and your patience is greatly appreciated.

After reviewing your post thoroughly, I see that you have tried to follow the steps suggested and unfortunately nothing as helped to resolve this issue.

In this scenario, we would need to check if it's a hardware or software related issue. 

So lets try to run a test on the graphics card from HP Hardware diagnostics - HP PCs - Testing for Hardware Failures

Depending on the test results if the test fails then this could clearly indicate a possible hardware failure.

If the test passes, I would suggest the next option would be to perform a system reset on the PC - HP PCs - Resetting Your Computer (Windows 10)

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient, please. Please note that I am not overloading you with a lot of troubleshooting steps. Instead, just like you, I am eager to ensure that the problem gets resolved. So I am providing you with more resources and information at your disposal to deal with the situation better.

Take care now and do have a fabulous week ahead. 🙂
Regards,

[Deky92]

Hi! I tryed to reset as you said, installed all the updates and download drivers from hp support assistant but nothing change . I have always the same problem: dedicated gpu dont work. Dont know what i can do more...you think is a good idea try to install windows 7 and remove win10? Another question: Why dedicated memory looks 512mb like integrated gpu?

[Jeet_singh]

@Deky92,

It's great to have you back and your patience is greatly appreciated. 

After reviewing your post thoroughly, I see that you have exhausted all possible troubleshooting steps and unfortunately nothing has helped to resolve this issue.

In this scenario, I will share you a private message with details. Please watch your inbox for more information.

Let me know if this helps!

Have a great day ahead! 🙂