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mercury14
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Message 1 of 2
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Paid for 2 year warranty (still active) and cannot get help from HP on misaligned hinge

HP Recommended
HP ENVY Laptop - 13t-ba000 CTO

Hi, I purchased an Envy notebook in May 2020. I rarely use it and recently I've noticed that the right hinge where the display connects to the keyboard is gradually misaligning. Computer works fine for now, but the misalignment is becoming substantial. Is there a way to fix this without having to push it back into place every time I close the laptop? I bought a 2 year warranty that covers this BUT despite it being valid until May 24, 2022 and opening support cases/emails/calls since November 2021, no one from HP is honoring the warranty. I paid a significant amount of money for the laptop and the active warranty and while writing this ask for help wanted to warn the community that HP may not uphold their warranty agreement.

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Echo_Lake
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Message 2 of 2
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HP Recommended

@mercury14

Welcome to the HP Support Community!

 

I want to thank you for taking the time to speak to us today. 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that 
here.

Thank you for visiting the HP Support Community.

ECHO_LAKE
I am an HP Employee

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