Pantalla LCD

[User04112021]

Good morning, I am residing in Spain with a machine purchased in the US.

My screen BROKEN at one end and the touch doesn't work.

The HP suppliers in Madrid and Barcelona DO NOT HAVE THE SPARE PART.

I want to know WHAT IS DONE IN THIS SITUATION. this is the part number. I appreciate you tell me how to get it

Description Spare part number
Display assemblies for use only in computer models with model numbers 17-u100 through 17-u199:
17.3 inch, UHD, WLED, Anti-Glare (3840 × 2160), Flat-Flat (4.0 mm), UWVA, eDP + PSR,
HDC-equipped touchscreen assembly and webcam
857436-001
17.3 inch, FHD, WLED, AntiGlare (1920 × 1080), Flat (4.0 mm), UWVA, eDP,
HDC-equipped touchscreen assembly and webcam
857435-001
17.3-inch, UHD, WLED, AntiGlare (3840 × 2160), Flatbed (4.0mm), UWVA, eDP + PSR
non-touch screen, HDC equipped display assembly and webcam
933257-001
17.3 -in, FHD, WLED, AntiGlare (1920 × 1080), flat plane (4.0 mm), UWVA, eDP
HDC-equipped non-touch screen assembly and webcam
933256-001

 

Thank you

[Kumar0307]

@859440-001, Welcome to the HP Support Community!

I understand your concern. However, this is a hardware issue. Please reach out to the HP Technical Support team in your region regarding the service/replacement options or information on the part availability. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

Keep me posted for any other assistance.

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