Part of screen not responding to pen

[Socrimedes]

A vertical strip of the screen about a quarter-inch wide is not responding to my stylus. The stylus works just fine everywhere else, but anything written or drawn that use that vertical strip comes out jumbled. By hovering the pen just slightly over the screen I can see the screen responding everywhere else, but not along that vertical strip.

Is this a known problem with a known fix? Hopefully a software fix so I don't have to replace my device? I'm very happy with the machine otherwise and I'd hate to have to replace it over some little issue like this.

[Raj_05]

Hi @Socrimedes,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you're encountering a specific issue with the touchscreen functionality on your HP ENVY X360 laptop. While it's not possible to definitively diagnose the problem without physically examining the device, there are a few potential causes and troubleshooting steps you can try before considering a replacement.

Calibration Issue: Sometimes, touchscreen calibration can become misaligned, resulting in certain areas of the screen not responding properly. You can try recalibrating the touchscreen through the Windows settings:

• Go to Settings > Devices > Touchpad.
• Under "Related settings," click on "Additional settings" link.
• In the "Tablet PC Settings" window, go to the "Calibration" tab and follow the on-screen instructions to recalibrate the touchscreen.

Driver Issue: Outdated or corrupt touchscreen drivers can also cause issues with touch responsiveness. You can try updating or reinstalling the touchscreen drivers:

• Go to Device Manager (you can search for it in the Start menu).
• Expand the "Human Interface Devices" or "Touchscreen" category.
• Right-click on the touchscreen device and select "Update driver" or "Uninstall device," then restart your computer.

Hardware Issue: If the problem persists after trying the above steps, it's possible that there's a hardware issue with the touchscreen itself, such as a loose connection or a malfunctioning component. 

System Restore: If the issue started recently after a software update or installation, you could try performing a system restore to revert your system back to a previous state when the touchscreen was functioning properly.

External Factors: Sometimes, external factors such as dirt, moisture, or physical damage can affect touchscreen performance. Ensure that the screen is clean and free of any obstructions, and try using the stylus on a different surface to rule out any environmental factors.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[Socrimedes]

Calibration didn't fix the problem, and the drivers report that they are up-to-date, so it looks like a hardware issue. Is this something that can be fixed? I'm guessing it would require getting under the screen in order to access the relevant connectors and components?

[Raj_05 · Accepted solution]

Hi @Socrimedes,

Thank you for your response, 

This needs one-on-one interaction hence I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

Alden4

HP Support