Pavilion 14-ce0002nj. Connection problem to the external Monitor via USB Type C DisplayPort.

[Korj]

Hi.

I have a problem connecting to an external display via USB type C port. I have 3 different cables usb c to usb c, but every one doesn't work. When connecting, i have popup message "Connection Limited".

I checked all the cables on the Samsung Galaxy smartphone, they work fine.

from the specifications for this model : 

1 USB 3.1 Type-C™ Gen 1 (Data Transfer up to 5 Gb/s, Power Delivery, DisplayPort™ 1.2, HP Sleep and Charge)

HP Pavilion 14-ce0002nj.

Product number: 4AU10EA.

Thanks.

[Riddle_Decipher]

@Korj To confirm you are using one USB Type-C cable with a external monitor that supports a display port and it isn't working, is that right? If yes, I suggest you update the BIOS and Chipset drivers using this link:

Click here to find and install the same once done, restart the pc and also, go through this article to understand how the Type-C works: click here

P.S: Welcome to HP Community 😉

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[Korj]

Hi Riddle_Decipher.

Thanks for your answer.

I have LG Display with USB-Type C DisplayPort. I want to connect directly from usb-c to usb-c.

BIOS already updated to the latest version, F.21 Rev.A.

I can't install the latest version of Chipset drivers from HP Support resource, because the drivers from HP for Windows 10 v1903, but I have v1909.  I tried to install the drivers from Intel, but it isn't help.

Any more solutions ?

Thanks.

[Riddle_Decipher · Accepted solution]

@Korj I'm afraid USB Type-C to USB Type-C only works when there's thunderbolt feature available on the device,

As per your product specifications: click here to verify, there's no thunderbolt on your device, you will need to make use of a converter/adapter to connect the USB Type-C to a Display port, etc.

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

[Korj]

Is this cable good for my? https://www.amazon.com/DisplayPort-uni-Thunderbolt-Compatible-More-Gray/dp/B075V27G2R

Spoiler

【The Cable for DisplayPort Displays】The right cable to connect your USB-C (Thunderbolt 3 compatible) computers with DisplayPort Displays. Clamshell Mode compatible for MacBook Pro / MacBook users and Multi-Stream Transport (MST) compatible for Windows computers users. Compatible with Dell, Samsung, LG, HP, ASUS, ACER monitors, and many others.

[praveen196]

@Korj

Yes, The USB Ctype to Display cable will work.

Or you can use the docking station.

Have a nice day!!