Pavilion dm4-1160us Stars with Blank White Screen

[Dave1411]

The Pavilion dm4-1160us (Win7) has a blank white screen on startup and nothing else happens.  I connected a VGA monitor but there was no display there either.   I took battery out and put back in - no change.  I re-seated memory - no change.  I removed CMOS battery and re-installed it - no change.  Can anyone help?

[The_Fossette]

@Dave1411

I reviewed your post and I understand that the computer is not booting to Windows.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you follow the steps in the below article and check if it helps.

https://support.hp.com/us-en/document/c04718479

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe

[Dave1411]

Thanks for the reply.  The dm4-1160us laptop can now be used with a monitor connected to the VGA port.  No display on laptop screen except for all white screen.  It is a Windows 7 OS, not Win 8 or 10.  I tried to toggle screen output but the laptop screen remains all white, but I do have display on external monitor connected to VGA port. 

[The_Fossette]

@Dave1411

Perfect! if the computer is working with an external display that confirms the laptop screen is gone bad and needs replacement.

I recommend you contact support and check the available service options for your computer.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe