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‎10-28-2017 09:08 PM

HP Recommended
Product: Pavillion 17-g015dx
Operating System: Microsoft Windows 8.1 (64-bit)

Some of the keys on my laptop keyboard keep typing the wrong letter, or an additional letter (like pressing the R key and it typing gr) or the space bar not working etc. The onscreen keyboard will work fine. I have gone into Device Manager and uninstalled the keyboard and restarted the computer, that made it stop for a while but later it starts doing it again.

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-30-2017 08:33 AM

HP Recommended

Greetings @k_c-d1965, 

 

Welcome to HP Forums and Thanks for the post. 

 

I understand that some of the keys on your keyboard is not responding correctly, is that right?

Kudos to you for trying to troubleshoot the issue on your own.

Not to worry, I will be glad to assist you. 

Have you run a diagnostics on your computer?

 

Shut down your computer, if it is On. 

Wait for a minute. 

Turn the computer On and keep tapping F2 repeatedly on startup to enter system diagnostics. 

Select the component test and run a keyboard test on your computer. Click here. 

If the test fails, please replace the keyboard or contact our phone support team to check on the service options available for your computer. 

If the test passes, restart your computer and try the steps suggested in this guided troubleshooter. 

 

Keep me posted. Good Luck.

Chimney_83
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎10-30-2017 08:33 AM

HP Recommended

Greetings @k_c-d1965, 

 

Welcome to HP Forums and Thanks for the post. 

 

I understand that some of the keys on your keyboard is not responding correctly, is that right?

Kudos to you for trying to troubleshoot the issue on your own.

Not to worry, I will be glad to assist you. 

Have you run a diagnostics on your computer?

 

Shut down your computer, if it is On. 

Wait for a minute. 

Turn the computer On and keep tapping F2 repeatedly on startup to enter system diagnostics. 

Select the component test and run a keyboard test on your computer. Click here. 

If the test fails, please replace the keyboard or contact our phone support team to check on the service options available for your computer. 

If the test passes, restart your computer and try the steps suggested in this guided troubleshooter. 

 

Keep me posted. Good Luck.

Chimney_83
I am an HP Employee

Was this reply helpful? Yes No

‎11-04-2017 09:05 PM

HP Recommended
@Chimney_83 wrote:

Greetings @k_c-d1965, 

 

Welcome to HP Forums and Thanks for the post. 

 

I understand that some of the keys on your keyboard is not responding correctly, is that right?

Kudos to you for trying to troubleshoot the issue on your own.

Not to worry, I will be glad to assist you. 

Have you run a diagnostics on your computer?

 

Shut down your computer, if it is On. 

Wait for a minute. 

Turn the computer On and keep tapping F2 repeatedly on startup to enter system diagnostics. 

Select the component test and run a keyboard test on your computer. Click here. 

If the test fails, please replace the keyboard or contact our phone support team to check on the service options available for your computer. 

If the test passes, restart your computer and try the steps suggested in this guided troubleshooter. 

 

Keep me posted. Good Luck.

I ran the keyboard test and it FAILED. FAILURE ID: Q4U6JC-7NL8RL-MFPWMG-G01703 and PRODUCT ID: M5H37UA#ABA.

 

But at the moment the keyboard is acting right. It comes and goes. So is it a hardware or software issue?

Was this reply helpful? Yes No
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