Pavillon 14 - Screen flickering/blinking when starting / on or waking up / after lock-up

[VDC86]

Hello

Every time I turn on my notebook or wake up after locked-up, the screen flicks/blinks continuously until I reboot.

It doesn't solve the problem if I just lock-up - I need to reboot on the Power bottom. This happens all the time.

My systems is up to date and I ran all diagnosis in the HP Support Assistant within my computer and nothing was found.

Has anyone experienced this? What should I do?

It's out of guarantee but crazy I only have this computer for less than 3 years and barely used until recently - as I used my professional one.

Thanks!

[Irfan_06 · Accepted solution]

Hi @VDC86,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your Laptop screen flickering.

Follow the below steps to access the BIOS menu.

1) Hold the power button for at least five seconds to turn off the computer. (Wait for a few seconds after releasing the power button)

2) Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu is displayed, press the f10 to access the BIOS menu.

If the issue appears on the BIOS, there is an issue with the hardware.

Or

Kindly refer to the steps on this link to update the BIOS and let me know if that fixes the issue.

Make sure you keep only the charger plugged in while updating the BIOS for your PC.

Click on the + sign next to BIOS and then download the file.

Open the file and follow the on-screen instructions to complete the update.

If the issue still persists, please click on this link for advance troubleshooting.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[VDC86]

Hello

Thanks for the solution 

I did as requested but it says the bios best version is already updated and installed but the issue continues.

i don’t understand what to do next. The link you sent goes to a general page , and I don’t know what to do from there. Can you provide detailed instructions on this case please?

thanks 

[BillnCoco]

I am getting the same thing with a new laptop and updated BIOS last night.