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‎10-22-2022 01:57 PM

HP Recommended
Product: HP Notebook - 15-af131dx (ENERGY STAR)
Operating System: Microsoft Windows 10 (64-bit)

Computer is freezing every couple seconds and I had contacted microsoft support and they told me to have the manufacturer fix the driver or something.

 

Category:
5 REPLIES 5

‎10-22-2022 03:42 PM

HP Recommended

Hello @Ghost47 

Sorry to hear that you are having problems ... I would like to help you.

The Windows file system could be corrupt or there is a hard disk error or undefined sofware or technical error.

 

(1) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

--->>> Perform Extensive Tests

https://support.hp.com/us-en/document/ish_2854458-2733239-16

See section <Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't start>

 

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

 

(2) Please report your results ( error messages, take pictures )

( if serial number, device id, UUID, System Board CT Number is displayed, please blur )

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‎10-22-2022 03:45 PM

HP Recommended

I tried that and since the battery is not good it just stops there because that is the first thing it tests.

65E32D3A-2DE5-47C3-9D78-D8C76A7195C9.jpeg

 

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‎10-22-2022 03:46 PM - edited ‎10-22-2022 03:47 PM

HP Recommended

Hello @Ghost47 

 

I asked to perform <Extensive Tests>, please.

 

Kind regards

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‎10-22-2022 03:48 PM

HP Recommended

It does the exact same thing that’s just a picture I had from the quick test.

 

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‎10-22-2022 04:01 PM

HP Recommended

Hello @Ghost47 

 

@Ghost47 wrote:

It does the exact same thing that’s just a picture I had from the quick test.

 

The result is important: passed or failed for Extensive Tests ?

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