Pen Does not work

[Rob20251]

Hi,

my pen stopped working. I can still use my finger but the pen does not work. I check all possible solutions online but I couldn't fix it. The pen works on other devices, but not on the original laptop. It is fully charged and all drivers and updates are up to date.

Thanks,

Rob

[Hawks_Eye]

Hi @Rob20251 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

It sounds like you've done a thorough job troubleshooting your HP Spectre x360 16 inch 2-in-1 Laptop PC (508S1AV), but the pen still isn't working on the original device. 

Since the pen works on other devices, the issue likely lies with the laptop's touch or pen input settings. Here are some steps to try:

Check Pen Settings:

• Go to Settings > Devices > Pen & Windows Ink and ensure the pen is enabled and configured correctly.
• Test different pen settings to see if it responds.

Reinstall Touchscreen Drivers:

• Open Device Manager (press Windows + X and select Device Manager).
• Expand Human Interface Devices and look for HID-compliant touch screen.
• Right-click and select Uninstall Device, then restart your laptop. Windows will reinstall the driver automatically.

Run HP Diagnostics:

• Restart your laptop and press F2 repeatedly to access the HP Diagnostics menu.
• Run a touchscreen or pen input test to check for hardware issues.

Update BIOS and Firmware:

• Visit the HP Support page for your laptop model and download the latest BIOS and firmware updates.
• Follow the instructions to install them.

Reset the Laptop:

• If the issue persists, consider performing a factory reset. Go to Settings > Update & Security > Recovery and select Reset this PC.
• Choose whether to keep or remove your files during the reset.

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Take care, and have an amazing day!

Regards, 

Hawks_Eye