Pen is recognized on screen but lags and doesn't click

[Abigail4]

Hello!

So I've used this active pen before on my HP spectre and it's worked just fine. But now, when I touch the pen to the screen, it shows the little diamond cursor but does not click. For instance, if I touch my pen on the X to exit my browser, the cursor shows up on the X and the area around the X is turned grey, but it doesn't close out of my browser. It doesn't work when I try dragging the bar to scroll down on a page, either.

Additionally, when I drag my pen across a page, there's quite a bit of a lag between the cursor and the pen tip.

The nib is secure in the pen and my battery isn't too old. A couple of months, maybe. But I rarely use the pen and now I want to use it for drawing.

I have a feeling the battery is just dying but I'd hate to put a new one in only to find out that battery isn't the issue.

My finger works fine, so I know it's not a problem with my screen, and I am positive that the model of pen works with the model of computer I have, as the pen worked in the past and came with my computer itself.

Please help ASAP!

[Dragon-Fur]

@Abigail4

Consider

If the battery is the original, it may -- or may not -- be an "excellent" quality battery.

Little batteries are inexpensive and easy to replace.

Will it help?  Unknown.

IF your stylus is one of the following two, there is a driver you can install:

HP Pen Driver for HP Pen models 1MR94AA, Y0C43AV, and 1CP24AV

• ftp://ftp.hp.com/pub/softpaq/sp82001-82500/sp82491.exe

Information:

• ftp://ftp.hp.com/pub/softpaq/sp82001-82500/sp82491.html

HP Tilt Pen Driver

ftp://ftp.hp.com/pub/softpaq/sp84001-84500/sp84007.exe

Information:

ftp://ftp.hp.com/pub/softpaq/sp84001-84500/sp84007.cva

Reference

Things that are the Stylus

First, find the computer's Model name:

HP Notebook PCs - How Do I Find My Model Number or Product Number?

Next, search the document for a compatible stylus:

Which stylus is compatible?

HP PCs - Touchscreen Compatibility with Pen and Stylus

If there is an HP Active Stylus available for your model, it will be included in the document.

Hints: 

• Open the document in your browser
• Click open both (all) categories (business and consumer) to expand the lists
• Examine the lists to find a match to your computer model
• Product Name contain an “m”? Consider this to be the same as the model with no “m”.
  • Example: HP Envy x360 15m-bp011dx is the same (and uses the same stylus) as HP Envy x360 15-bp011dx
• Use CTRL-F to open the webpage search bar – type in the model type of your computer, leaving off the “HP” prefix and stopping just before OR just after the “dash” in the name. “Less is better”.
  • Example: Spectre x360 15-   or   Spectre x360  or  even just Envy x360 (no size designator)
• If a match is found, examine the results to determine if there is a pen for your model group
  • Example: matches for Spectre x360 15 include model groups: Spectre x360 15-ap0xx, Spectre x360 15-bl0xx

HP Pen Driver for HP Pen models 1MR94AA, Y0C43AV, and 1CP24AV

• ftp://ftp.hp.com/pub/softpaq/sp82001-82500/sp82491.exe

Information:

• ftp://ftp.hp.com/pub/softpaq/sp82001-82500/sp82491.html

HP Tilt Pen Driver

ftp://ftp.hp.com/pub/softpaq/sp84001-84500/sp84007.exe

Information:

ftp://ftp.hp.com/pub/softpaq/sp84001-84500/sp84007.cva

NOTES: 

• The stylus document is updated as new information becomes available
• Correct stylus not working? Check computer’s Software and Driver Page for a relevant firmware update.
• If you do not find an active pen listed for your computer, consider the "passive" pen as mentioned in the document.

Link Contributed by HP Expert  erico  -- Video Help – Setting Up Your HP Pen

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