Persistent Screen Marks on HP Spectre x360

[mamali1362]

I own an HP Spectre  x360 laptop, and I've noticed persistent marks on the screen that do not wipe off. These marks align with the touchpad and stickers, suggesting that the screen is under pressure when the laptop is closed.

This seems to be a common issue, as I've seen similar complaints in forums and here in the HP community. In other countries, HP has replaced the LED for this defect, acknowledging it as a design flaw. However, HP support in Germany has refused to repair my laptop under warranty.

Has anyone else experienced this issue and found a solution? Any advice would be appreciated.

Thank you!

[Raj_05]

Hi @mamali1362,

Welcome to the HP support community.

Please help us with the laptop serial number or the product number on a private message for further assistance.

Here is the link to find the product number:- Click here

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Alden4

HP Support 

[Raj_05]

Hi @mamali1362,

Thank you for your response, 

We have escalated this issue internally and awaiting an update. We will have the relevant team connect with you and help you with an update at the earliest.

Take care and have a great day ahead!

Alden4

HP Support