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Photo Color Doesn't Look Authentic

HP Recommended
Pavilion 15-EG0073cl
Microsoft Windows 10 (64-bit)

Hello, I'm trying to figure out if the color scheme I'm seeing on my new HP laptop can be adjusted. I just got the laptop from Costco today and when I view photos on this laptop the colors do not look authentic (like washed out) in comparison to my 10-year Samsung laptop.  I'm wondering if there is a color adjustment feature somewhere or if this is the HP laptop color.  The laptop I got is a Pavilion 15-EG0073cl.  I'm probably going to return this laptop if the color can't be corrected.

HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi@minoly, Welcome to the HP Support Community!


I understand that notebook has an issue with the picture or the photo is not authentic.


Don't worry I'll try to help you out.


Did you make any software or hardware changes on your PC?


Does the issue persist in BIOS?


As you mentioned you would like to know if there is any way to colour calibrate the screen on your laptop.


Try the steps recommended below.


Right-click on your main screen of the notebook >Graphics Properties> select "Intel Graphics Properties" >

Display > Under Select Display >> your second display > Click on Colour > Advanced


See if you can adjust the colour to your satisfaction.

Try resetting the colour settings using the following steps:

Right-click on the desktop

Choose Graphics Properties (or choose Graphics Options), and then Graphics Properties...

Click on the Colour Correction button (or click on the Colour tab).

Click Restore defaults.

Check for a button or menu item on the monitor for adjusting the colour balance.


Also, Try performing a BIOS default on your PC and check if it helps.

  1. Turn off the computer and wait five seconds.
  2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
  3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
  4. Press F10 to Save and Exit.
  5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
  6. Follow the prompts to restart your computer.


Also, Uninstall the graphics driver from the device manager and install the latest drivers and BIOS from the links below.


You can try updating the drivers on your PC using an HP support assistant.


Refer to this article to know more information about using HP support assistant.


Refer to this article to further troubleshoot display issues with your PC.



Keep me posted. Happy to help!


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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