Pink screen but without any issues of mishandling

[Michael029]

The screen turned pink out of nowhere. This laptop has never experienced any mishandling or break issues.

[Nal_NR]

Hi @Michael029,

Welcome to the HP Support Community. 

I'd like to help!

I understand you have display issues with your Pc.

Did you make any software or hardware changes on your PC?

Are you able to access BIOS or F2 system diagnostics on your PC?

Do you get errors on the screen?

Have you tried checking with a different external monitor?

Have you tried checking with a different video cable?

Please provide the product number of your PC to assist you better.

As you mentioned when you connect an external monitor the screen turns from blue to pink.

Try few steps recommended below.

To perform a power reset on a laptop with a sealed or non-removable battery, use the following steps:
Turn off the computer.
Remove the computer from any port replicator or docking station.
Disconnect all external connected peripheral devices such as USB storage devices, external displays, and printers.
Unplug the AC adapter from the computer.
For most laptops, press and hold the Power button for 15 seconds to reset.
Plug the AC adapter back into the laptop computer, but do not connect any of the peripheral devices.
Press the Power button to turn on the computer.
If a startup menu opens, use the arrow keys to select Start Windows Normally, and then press the Enter key.
After Windows opens, reconnect each peripheral device that was disconnected, one device at a time, until all devices are reconnected.
Your laptop has been reset. After a power reset, it is a good idea to run Windows Update and HP Support Assistant to update all device drivers. See Updating Drivers and Software with Windows Update (Windows 10, and Using HP Support Assistant (Windows 10, 8, 7) for more information.

Also, if you are able to access BIOS try restoring the BIOS to default and check if it helps.

Turn on your PC keep tapping the F10 key, you will boot into BIOS.

From the main or file menu select restore defaults.

Select F10 to save changes and exit.

If the issue still persists after trying out the steps try updating the graphics driver and BIOS from the links HERE.

Also, update the graphics driver. 

If you are able to access system diagnostics (F2) try running a system diagnostics test on your PC and check if the hardware components are working fine.

Refer this article to know more information about running system diagnostics on your PC.

Keep me posted.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Nal_NR]

Hi @Michael029,

Welcome to the HP Support Community. 

I'd like to help!

I understand you have display issues with your Pc.

Did you make any software or hardware changes on your PC?

Are you able to access BIOS or F2 system diagnostics on your PC?

Do you get errors on the screen?

Have you tried checking with a different external monitor?

Have you tried checking with a different video cable?

Please provide the product number of your PC to assist you better.

As you mentioned when you connect an external monitor the screen turns from blue to pink.

Try few steps recommended below.

To perform a power reset on a laptop with a sealed or non-removable battery, use the following steps:
Turn off the computer.
Remove the computer from any port replicator or docking station.
Disconnect all external connected peripheral devices such as USB storage devices, external displays, and printers.
Unplug the AC adapter from the computer.
For most laptops, press and hold the Power button for 15 seconds to reset.
Plug the AC adapter back into the laptop computer, but do not connect any of the peripheral devices.
Press the Power button to turn on the computer.
If a startup menu opens, use the arrow keys to select Start Windows Normally, and then press the Enter key.
After Windows opens, reconnect each peripheral device that was disconnected, one device at a time, until all devices are reconnected.
Your laptop has been reset. After a power reset, it is a good idea to run Windows Update and HP Support Assistant to update all device drivers. See Updating Drivers and Software with Windows Update (Windows 10,  and Using HP Support Assistant (Windows 10, 8, 7) for more information.

Also, if you are able to access BIOS try restoring the BIOS to default and check if it helps.

Turn on your PC keep tapping the F10 key, you will boot into BIOS.

From the main or file menu select restore defaults.

Select F10 to save changes and exit.

If the issue still persists after trying out the steps try updating the graphics driver and BIOS from the links HERE.

Also, update the graphics driver. 

If you are able to access system diagnostics (F2) try running a system diagnostics test on your PC and check if the hardware components are working fine.

Refer this article to know more information about running system diagnostics on your PC.

Keep me posted.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Nal_NR]

Hi @Michael029,

Welcome to the HP Support Community. 

I'd like to help!

I understand you have display issues with your Pc.

Did you make any software or hardware changes on your PC?

Are you able to access BIOS or F2 system diagnostics on your PC?

Do you get errors on the screen?

Have you tried checking with a different external monitor?

Have you tried checking with a different video cable?

Please provide the product number of your PC to assist you better.

As you mentioned when you connect an external monitor the screen turns from blue to pink.

Try few steps recommended below.

To perform a power reset on a laptop with a sealed or non-removable battery, use the following steps:
Turn off the computer.
Remove the computer from any port replicator or docking station.
Disconnect all external connected peripheral devices such as USB storage devices, external displays, and printers.
Unplug the AC adapter from the computer.
For most laptops, press and hold the Power button for 15 seconds to reset.
Plug the AC adapter back into the laptop computer, but do not connect any of the peripheral devices.
Press the Power button to turn on the computer.
If a startup menu opens, use the arrow keys to select Start Windows Normally, and then press the Enter key.
After Windows opens, reconnect each peripheral device that was disconnected, one device at a time, until all devices are reconnected.
Your laptop has been reset. After a power reset, it is a good idea to run Windows Update and HP Support Assistant to update all device drivers. See Updating Drivers and Software with Windows Update (Windows 10,  and Using HP Support Assistant (Windows 10, 8, 7) for more information.

Also, if you are able to access BIOS try restoring the BIOS to default and check if it helps.

Turn on your PC keep tapping the F10 key, you will boot into BIOS.

From the main or file menu select restore defaults.

Select F10 to save changes and exit.

If the issue still persists after trying out the steps try updating the graphics driver and BIOS from the links HERE.

Also, update the graphics driver. 

If you are able to access system diagnostics (F2) try running a system diagnostics test on your PC and check if the hardware components are working fine.

Refer this article to know more information about running system diagnostics on your PC.

Keep me posted.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!