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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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- HP Community
- Notebooks
- Notebook Video, Display and Touch
- Pixelated videos

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02-10-2019 04:02 PM
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Let's get straight to it!
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In order to fix the pixelization problem on Chromebooks, we will have to disable the automatic hardware acceleration on Chrome OS.
To do that, open Chrome, paste this address on the address bar and press enter –
chrome://flags/#disable-accelerated-video-decode
A list of settings will open up, with the ‘Hardware-accelerated video decode’ setting highlighted, as you can see from the screenshot above. Click ‘disable’ to disable hardware acceleration.
You will then be prompted to restart your Chromebook in order to apply the required changes. Once that is done, you should never encounter the problem of pixelated videos on your Chromebook.
Let me know how that pans out
I will have a colleague follow-up on this to ensure it's taken care off, in case you don't respond in the next 24-48hrs,
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Followed by clicking on 'Accepted as Solution' as it would help the community gain more knowledge and have a great day Ahead!
Riddle_Decipher
I am an HP Employee
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