Playback Issues with Online, MP4 and MP3 files

[sapphirem00n921]

I've been using the same laptop with Windows 10 since I bought it and it has been working great ever since, but suddenly last night it had issues playing back videos. While I was watching a YouTube video, it was sudden;y cut off and I couldn't play any videos from YouTube. It gave me the "Playback Error" message. I tried playing videos I have saved on my laptop, but they couldn't play either. Both video and audio files gave me the "Can't Play" message and suggested to look for guidance, but it doesn't show or say *where* to find guidance. I didn't download any weird files or anything of the like, the problem just started out of nowhere. So I shut the laptop off for the night and when I turned it back on this morning, the same problem was still there. I tried to look for solutions, but I usually only found videos on how to fix it, which isn't helpful considering that my laptop can't play videos at the moment. To summerize:

*Video Playback issues with YouTube Videos on Internet Explorer, as well as with Video and Music files saved onto the laptop.

*Internet Connection is stable

*Shutting off and turning on the laptop didn't fix the issue.

I couldn't find any discussion that completely covered the issues I'm facing. If a professional sees this, please respond and help as soon as you can. Thank you in advance.

[Barachiel]

@sapphirem00n921

Good Day. A warm welcome to the HP community. I reviewed the case regarding issues with the computer.

I will be delighted to assist you here. 

Please let me know the product number of the computer to assist you further with relevant steps.

Keep me posted. 🙂

[sapphirem00n921]

Hello,

Thank you for offering your help. However, my laptop isn't connected to any printer or has a printer in any way, shape, or form. I'm not sure what a printer would have to do with this issue as well. Do you mean the product or serial number of the laptop? Even if I do have a printer number without being connected to a printer or having a printer, how would I find the printer number? Please specify so this issue can be solved.

Thank you in advance.

[Barachiel]

@sapphirem00n921

Thanks for the response.

Yes, Please let me know the product number of the notebook to assist you further. 🙂

Regards,

[sapphirem00n921]

Hello,

Here is my Product Number: M1X96UA#ABA

I apologise if this toke a while to respond to. Thank you again for your help. 🙂

[Barachiel]

@sapphirem00n921

Thanks for the update.

Follow this link and update the graphics driver. Once done, re-start the notebook and try playing the video.

Keep me posted. 🙂

[sapphirem00n921]

Hello,

I downloaded the driver, but when I tried to use it, a message popped up saying:

"This computer does not meet the minimum requirements for installing the software."

Is there something I can do about this? Please let me know as soon as you can. Thank you again for your help.

[KrazyToad · Accepted solution]

@sapphirem00n921

It looks like you were interacting with @Barachiel, but he is out for the day. I'm KrazyToad & I'm at your service. 

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

HPSA will automatically search for all the latest drivers for your Notebook

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

   

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

Thank you and have a wonderful day 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[sapphirem00n921]

For future reference for anyone who might see this discussion and are having the same issues as I had, I'm not sure if the problem was solved soley from KrazyToad's reccomendation or from a combination of Barachiel's and KrazyToad latest recommendations, but the non-the-less my playback is back to normal.

To @Barachiel's and @KrazyToad , thank you both so much for all your help! 🙂

[KrazyToad]

@sapphirem00n921

We are glad you got this issue sorted out

Do visit our HP Forums and drop us a message anytime you need help

Thank you 😊